Return & Refund Policy – Creative Kiddos
At Creative Kiddos, we want you to have a happy and satisfying shopping experience. If you face any issues with your order, we are here to help. Please read our Return & Refund Policy below.
1. Return Eligibility
- Returns are accepted only for products that are damaged, defective, or incorrectly delivered.
- Products must be unused, unopened, and in their original packaging.
- Return requests must be raised within 7 days of delivery.
- Items without original packaging or with signs of use may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Used or opened art materials
- Customized or personalized products
- Products damaged due to customer handling
- Items returned without original packaging
3. Damaged or Incorrect Products
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery.
- Share your order details along with clear images/videos of the product and packaging.
- After verification, we will arrange a replacement or provide a suitable solution.
4. Refund Policy
- Refunds will be processed after the returned product is received and inspected.
- Approved refunds will be initiated to the original payment method.
- Refund processing time may take 5–7 business days, depending on your bank/payment provider.
5. Replacement Policy
- If an item is eligible for replacement, we will send the replacement product based on availability.
- Replacement delivery timelines may vary depending on location.
6. Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, cancellation requests may not be accepted.
7. Shipping Charges
- Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.
- Return shipping charges may apply depending on the reason for return.
8. Contact Us
For any return or refund assistance, contact us:
Creative Kiddos
📧 Email: [Your Email]
📞 Phone: [Your Contact Number]
Creative Kiddos – Creating Smiles Through Creativity. 🎨✨